What if my sign is damaged in transit?

While it's a rarity, if your sign encounters a bump in its journey, fear not! At Electric Confetti, we've got your back:

🌟 Damage Resolution Commitment: In the unlikely event of transit damage, Electric Confetti guarantees a swift resolution for your sign.

📦 Unveil the Brilliance: We recommend unwrapping your Electric Confetti neon parcel upon delivery. For eligibility for a replacement, any damage must be reported within 7 days of receiving your Electric Confetti custom neon sign.

⚠️ Timing Matters: Please note that the delivery date refers to the courier delivery date, conveniently located in your tracking email. To ensure coverage, report damage within the 14-day claim period.

✉️ Swift Reporting Steps: If you find your sign damaged within 7 days, shoot an email to the team at Electric Confetti. Make sure to include:

• Your order number
• A clear photo of the damage to the sign.
• A clear photo of the box and any outer damage.
• A clear photo of the shipping label on the box.